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《商务英语1边学边练Unit 5》参考答案

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1、

Why did David call John?

2、

What's wrong with the goods which David has bought?

3、

How did David prove that the goods have quality problems?

4、

What can David do if the goods do not meet the requirements?

5、

How did John face this complaint?

6、

why didn't Mike tell someone about his mistake?

7、

How should we face mistakes according toDaniel?

8、

How did the boss find out the mistake Mike made?

9、

How can we avoid mistakes at work according toDaniel?

10、

Every person has his or her ups and downs.

11、

A common saying "You win some and you lose some" means that sometimes we succeed and sometimes we fail.

12、

Ninety nine percent of successful businessmen achieved great success on their first try.

13、

Successful businessmen learn through failure.

14、

Businesses either shrink or remain the same.

15、

What is the key to business success?

16、

What type of information needs to be provided?

17、

How to make customers return to you?

18、

Why do we make market surveys?

19、

What happens when you keep your clients happy?