TASK3_TEST.MP3 操作提示：通过下拉框选择题目的正确答案。 COLUMN A COLUMN B 1. Customers {Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager} 2. The store {Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager} 3. The purchasing department {Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager} 4. The manager {Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager} 5. Frank {Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager}"