CLERK：Hello,BigCityElectricity,howmayIhelpyoutoday?PETERS：_____. CLERK：MayIhaveyouraccountnumber?PETERS：Certainly,it’s__.CLERK：Thankyou,isthisMr.Peters?PETERS：Yes,thisisMr.Peters.CLERK：Thankyou.WhatcanIhelpyouwith?PETERS：_____. CLERK：I’msorrytohearthat_____. PETERS：Thebillis300%higherthanlastmonth.CLERK：Terriblysorryforthat.LetmeaskyouafewquestionsandthenI’llseewhatIcando.PETERS：OK,Thankyouforyourhelp.CLERK：Ofcourse,thankyouforcallingthistoourattention.Now,howmuchdoyouusuallypayforyourelectricity?PETERS：Iusuallypayabout$50amonth.CLERK：Thankyou._____ PETERS：$200.Ican’tunderstandwhy.CLERK：Yes,Mr.Peters.Wasyourusagedifferentinanyway?PETERS：No,itwasanaveragemonth.CLERK：I’msorrytherecertainlyseemstobeamistake.PETERS：Well,I’mhappyyouagreewithme.CLERK：I’llcontactaservicerepresentative.Andwhat’syourphonenumber?PETERS：408-533-0875CLERK：_____.We’lldoourbesttochangethisasquicklyaspossible. PETERS：Thankyouforyourhelpinclearingthisup.