CLERK: Hello, Big City Electricity, how may I help you today PETERS:_____. CLERK: May I have your account number PETERS: Certainly, it’s 4392107. CLERK: Thank you, is this Mr. Peters PETERS: Yes, this is Mr. Peters. CLERK: Thank you. What can I help you with PETERS: _____. CLERK: I’m sorry to hear that_____. PETERS: The bill is 300% higher than last month. CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do. PETERS: OK, Thank you for your help. CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity PETERS: I usually pay about $50 a month. CLERK: Thank PETERS: $200. I can’t understand why. CLERK: Yes, Mr. Peters. Was your usage different in any way PETERS: No, it was an average month. CLERK: I’m sorry there certainly seems to be a mistake. PETERS: Well, I’m happy you agree with me. CLERK: I’ll contact a service representative. And what’s your phone number PETERS: 408-533-0875 CLERK:_____. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.